Agent Registration

General Terms and conditions

All bookings made with Hotelinx are subject to the following terms and conditions. Since you’ll be bound by these conditions once the agreement comes into force, we request you to carefully read and understand them. Hotelinx b2b reserves the complete right to alter, add, or delete any of these terms and conditions without any prior notice, and such changes naturally apply to you upon booking a tour or package with us. Failure in adhering to our T&C might result in termination of services and deactivation of your account with www.hotelinx.com.

1. Pricing

A price mentioned in our website or brochure vary as per the services, In Case of Hotel they will be Per Room Per Night which does not include TOURISM DIRHAM (It is to be paid by the guest directly at the hotel), In Case of tours it is based on per person with SIC (Seat in Coach) basis and will be shown with the total number of the guest if searched via private basis. It is non-inclusive of any kind of payment done from the part of customers, in the form of visa fee, room charges and tips to drivers or guides. In addition, changes in pricing may occur in the event of any additional expense incurred by your transport or accommodation service provider. All the third party attractions and products must not be sold individually at rates lower than their gate prices. The discounts can be given only if in combination with other products and under no circumstances its featured rates must be less than the attraction's gate price.

2. Mode of Payment

Upon choosing your preferred tour service or holiday package, you can make your payment via a valid credit card/Debit card, such as American Express, Discover, MasterCard, Diners, or Visa. Depending on the package, you may be entailed to make full payment.

3. Payment Confirmation

As soon as you make the payment, we’ll send you a confirmation email, along with a unique booking reference number and voucher. Since it is deemed as a proof of payment, we advise you to take a print out of the voucher.

4. Disclaimer of Liability

We take all possible effort to make sure that information contained on the website of Hotelinx b2b is precise and genuine. If you find any information on this website to be imprecise, please notify us the same by forwarding us an email to cs@hotelinx.com or by dialing us at+-, and we’ll try to rectify it as early and practicable as possible .
While we endeavor to keep the information up-to-date, there may be incorrect or outdated content. Moreover, website content is subject to change without any prior notice. Hotelinx b2b does not give assurance, warranty, or representation of any sort, implicit or explicit, on account of the authenticity, accurateness, appropriateness, comprehensiveness, reliability, and availability of information contained on the website.
In order to keep the website up and running in the most efficient and smooth manner as well as ensure that our IT infrastructure is free of any error or virus, we implement state of the art technological solutions. That said, Hotelinx b2b will take no responsibility for and should not be held liable in the event the website is temporarily inaccessible or for any loss or damage that occur as an outcome of the access to, or incapability to use the website of Hotelinx due to virus attacks whatsoever.
Hotelinx website may contain links that lead to third party websites, which consequently are not under the control of Hotelinx b2b. Apparently, we do not have any authority on and take no accountability with regards to information available on such websites.
Under no circumstance, Hotelinx b2b or any of its employees, partners, agents, or sub-contractors should be held liable for any consequential or unintended loss, claim or decision made as part of the use of its website, content or materials, which include, but not restricted to, business loss, data corruption, loss of goodwill or reputation, and loss of personal information.

5. No Show Policy

If you do not avail of a paid tour service partly or fully, Hotelinx b2b will not make any refund in such circumstance. This is applicable to all unutilized Hotelinx B2B tour services including city tour, limo service, desert safari etc.

6. Cancellation Process

In order to cancel a booking, Firstly we would request you to cancel the booking through on www.hotelinx.com also send us a notification in writing. An email would be enough. Once we receive your cancellation request, we’ll acknowledge it through one of these modes: email, telephone, or fax, while citing the cancellation fee you may be required to pay. Please be informed that Hotelinxb2b is not liable for any cancellation request received from guests.

7. Guest Refund Policy

The Guest Refund Policy is meant to support guests in the event they suffer any travel issue. It is applicable to all guests who make a tour reservation through Hotelinx website. However, this will be in accordance with the terms stated on your tour booking voucher. While we’ll do everything possible to refund the amount if you need to cancel a tour or package booked through the Hotelinx, it is vital to note that we’re subject to different set of policies when it comes to private contract. It is, therefore, not viable for us to guarantee the same refund procedure or policies for all tours and services listed on Hotelinxb2b website. Accordingly, the following policies apply for:

Tickets: All tickets are non-refundable as well as non-transferrable .
Visa: Fee charged for all types of visas is non-refundable, as the immigration authority of the UAE normally does not refund the amount in the case of rejected visa applications.
Unused Tours: No refund can be made for unused tours, partly used or unutilized part of holiday package. Precisely, such unused services are not exchangeable or refundable.
No Show: Hotelinx B2B should not be held liable, if a guest fails to notify our team regarding the cancellation of tour or do not reach on time at the place of commencement of tour. Such cases will be treated as No Show and are non-refundable.
Third party services: Since they are subject to different refund and cancellation policies, some of the services offered by third parties may be non-refundable. We normally provide the details of the same at the time of booking.
In order to get refund of a tour service or package purchased directly from the Hotelinx B2B, you’ll need prior authorization in writing. All decisions taken by Hotelinx with regards to refund policy will be final and bind on both Hotelinx B2B and guests.

8. Cancellation Policy

Your ability to amend or cancel a tour booking made through Hotelinx is determined by the respective tour’s terms and conditions or third party suppliers’ cancellation policies. Accordingly, depending on the tour type, there are instances in which you may not be able to make an amendment / cancellation of your tour booking or will have to abide by certain conditions for the same.

9. Itinerary Amendments

Depending on climatic conditions, flight schedules, and such other various aspects, certain inclusions in your package, such as transfers, are subject to changes. In such situation, we’ll try to offer suitable alternatives of original tour value, which – however – is subject to its availability. As mentioned earlier, Hotelinx holds the complete right to make minor changes in the tour packages, and the guest is not entitled for any refund in such circumstances. Furthermore, no refund is made on cancellation of a tour service due to the reasons beyond our control, such as natural calamities. For any special request mention the same information in special request column given on the booking detail page also note that the request given by the guest will be subject to availability.

10. Accommodation & Check-in & Check-out Policy

At Hotelinx, we endeavor to help you pick an accommodation choice that best suit your business or holiday needs. Regarding check-in / check-out policy, it varies from one hotel to another, and hence we advise you to refer to your hotel website. Apparently, Hotelinxb2b is not liable for any late or early check-in or check-out, To avail that we would request you either to send us an email with the arrival timing of the guest immediately after the booking is done, or else mention the same information in special request column given on the booking detail page also note that the request given by the guest will be subject to availability.

11. Travel Documents

Be sure, especially if you’re coming from another country, to carry all documents that qualify your entry to the destination. Reimbursement will not be made by Hotelinx, if your entry is restricted due to the lack of proper documents. Further, prior to your visit, it is highly recommended to check with your country’s consulate to get an idea on entry prerequisites.

12. Website Usage

Each of Hotelinx content, covering images, product details and description, pricing information, and logo, is proprietary to Hotelinxb2b. You may view or print any or all part of the website, though cannot be utilized for any commercial, non-personal or illegal causes.

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